1. What is telemedicine?
Telemedicine is a way to provide real-time, interactive health services virtually, such as through video conferencing or over the phone. In Pennsylvania, Medical Assistance (MA) enrolled providers have been permitted to provide certain physical health and behavioral health services via telemedicine since 2007 and 2011, respectively, to provide access to specialist care. The option was not widely used until many providers, and not just specialty care providers, shifted to deliver services via telemedicine during the COVID-19 pandemic and expanded for services beyond specialist care.
The MA Program uses the term “telehealth” as this term has emerged as the umbrella term that encompasses the full range of services furnished remotely. For the most recent guidance for the delivery of services via telehealth, see question 7 below.
2. Does the Department of State allow licensed professionals to practice telemedicine in Pennsylvania?
Licensees under the Department's Bureau of Professional and Occupational Affairs (BPOA) health-licensing boards can provide services within their existing scopes of practice via telemedicine when appropriate, provided it is done according to accepted standards of care.
While providing telemedicine is permissible from a professional licensing standpoint, it is important to note that there may be additional issues to consider − such as the type of insurance coverage, insurance reimbursement policies, medical appropriateness, and the intersection of telemedicine services with existing facility licensing requirements that must be met by hospitals or other licensed health care facilities.
These additional considerations are not within the purview of the Department of State. Rather, such issues fall within the jurisdiction of other federal and state agencies, such as the United States Department of Health and Human Services (HHS), the Centers for Medicare and Medicaid Services (CMS), the Pennsylvania Department of Human Services (DHS), the Pennsylvania Insurance Department, the Pennsylvania Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Health (DOH).
3. Does the Department of Human Services allow Medical Assistance (MA) enrolled providers to bill for services delivered using telemedicine?
Yes. The Department of Human Services (DHS) has allowed services to be provided via telemedicine since 2007 and has allowed MA-enrolled providers to bill MA for these services. MA-enrolled providers should consult the Office of Medical Assistance Programs (OMAP) and Office of Mental Health and Substance Abuse Services (OMHSAS) telemedicine bulletins for more information on service delivery and billing (see question 7 below). DHS will continue allowing physical health and behavioral health services to be provided via telemedicine delivery and will continue to reimburse at the same rate as services delivered in person in the Fee-for-Service (FFS) delivery system. Managed Care Organizations (MCOs) may, but at present are not required to, allow for the use of telemedicine. Beginning January 1, 2026, Medicaid and CHIP managed care plans will be required to make payment on behalf of enrollees for medically necessary health care services provided through telemedicine if certain conditions outlined in Act 42 of 2024 are met. MA MCOs may negotiate payment for services rendered via telemedicine.
4. Where can providers locate information on federal telehealth requirements?
Information from the U.S. Health and Human Services (HHS) on telehealth is available at Telehealth policy | Telehealth.HHS.gov
In addition, the HHS Office of Civil Rights has issued two resource documents to help explain to patients the privacy and security risks to their protected health information when using telehealth services and ways to reduce these risks.
- Resource for Health Care Providers on Educating Patients about Privacy and Security Risks to Protected Health Information when Using Remote Communication Technologies for Telehealth
- Privacy and Security Tips for Patients
5. I am a licensed, Medical Assistance (MA) enrolled provider – will I continue to be reimbursed for physical health and behavioral services delivered via telemedicine after October 31, 2022, when the suspended regulations expire?
The MA Program will continue to reimburse both physical health and behavioral services delivered via telemedicine after October 31, 2022.
Act 98 of 2022 permanently abrogated the two DHS regulations that prohibited payment specifically for audio-only telehealth service delivery—outpatient psychiatric clinics (which includes Mobile Mental Health Treatment and Partial Hospitalization Outpatient Services) under 55 Pa. Code § 1153.14(1), and Outpatient Drug & Alcohol Clinic Services under 55 Pa. Code § 1223.14(2).
Federal Medicaid payment regulation describing clinic services in 42 CFR § 440.90 requires services to be provided in the clinic. The Center for Medicare and Medicaid Services (CMS) has interpreted this to mean that either the practitioner or the individual receiving services must be physically present in the clinic. This rule, sometimes referred to as “the four walls rule” limits Medicaid payment for services that are provided through telehealth technology when practitioners are teleworking. The Center for Medicare and Medicaid Services (CMS) has recently issued a notice of proposed rulemaking that would allow states to waive the four walls rule for behavioral health clinics. The Department of Human Services supports this proposed federal change and if promulgated as a federal final rule, would revisit this limitation. In the interim, OMHSAS is pursuing a state level solution to the four walls rule. At present, however, 42 CFR § 440.90 prohibits billing Medicaid for clinic services delivered outside of the “four walls” of the clinic, with the exception of services delivered to unhoused individuals (such as street medicine).
6. Will there be a change in MA reimbursements for physical health or behavioral health services provided via telemedicine after May 11, 2023, or will I continue to be reimbursed at the same level for services provided regardless of how they are delivered?
DHS will continue to reimburse services delivered via telemedicine at the same rates as in-person delivered services for the MA FFS delivery system.
MA MCOs may negotiate payment for services rendered via telemedicine in the MA HealthChoices managed care program. To date, all MCOs are reimbursing for services delivered via telemedicine. DHS cannot require the MCOs to have payment parity for services delivered via telemedicine without a CMS approved directed payment, as MCOs are allowed to negotiate rates.
7. As an MA-enrolled provider, will there be any restrictions on what services I can provide my patients via telemedicine after May 11, 2023?
DHS has released three policies related to telemedicine in physical health, dental services, and behavioral health.
Physical Health: MA Bulletin 99-23-08
Behavioral Health: OMHSAS-22-02 - Revised Guidelines for Delivery of BH Services Through Telehealth 7.1.22.pdf and the related Memorandum OMHSAS_Interim-Telehealth-Guidance-3.30.2023.pdf
Dental Health: MA Bulletin 08-22-13
MA providers should consult the appropriate bulletin for the service they are delivering.
MA MCOs may, but are not required to, allow service delivery via telemedicine. MA-enrolled providers should consult with their MCOs on any limitations on the types of services that by be provided via telemedicine.
8. Will commercial health insurers be required to reimburse for telemedicine services and to reimburse at the same rate as in-person services after October 1, 2024?
Under Act 42 of 2024, health insurance policies for which forms or rates are filed on or after March 31, 2025, must provide coverage for certain health care services rendered through telemedicine. This means that it will apply to some group plans that are issued or renewed in late 2025, and to other group plans, and all individual policies, beginning in January 2026.
The services provided through telemedicine will be required to be covered if they are rendered by an in-network provider. (A health insurer may also provide coverage for services rendered by an out-of-network provider at the insurer’s option, as reflected in the member’s plan.) In addition, the service must be: (a) medically necessary; (b) consistent with the health insurer’s medical policies and the applicable standard of care; and (c) provided through HIPAA-compliant technology.
Reimbursement for services provided through telemedicine may vary dependent upon the provider’s contract and the member’s plan. However, reimbursement may not be denied solely because a service was provided through telemedicine, nor may it be conditioned on the use of exclusive or proprietary technology.
9. I provide school-based physical health and behavioral health services and continue to provide care via telemedicine. Will I be allowed to continue to provide services using telemedicine after October 1, 2024?
Coverage for services delivered via telemedicine must be covered by commercial insurance when completed by an in-network provider. Reimbursement of services is also required, but commercial insurer’s reimbursement rates may vary dependent upon applicable provider contracts. Insurers may have policy limitations that prohibit coverage for school-based services. However, state law currently requires all fully insured health plans to cover certain autism services regardless of whether they are provided in a school setting.
10. I work as a licensed professional at a Federally Qualified Health Center (FQHC). Will I be able to bill for services delivered via telemedicine after October 31, 2022?
Yes, as clarified in MA Bulletin 99-23-08, telemedicine remains a mode of service delivery that providers can utilize. Providers that are licensed by the Office of Mental Health and Substance Abuse Services should refer to bulletin OMHSAS-22-02 - Revised Guidelines for Delivery of BH Services Through Telehealth 7.1.22.pdf (pa.gov) when rendering the behavioral health services for which they are licensed. In addition, DHS recently issued MA Bulletin 08-22-13, 27-22-07 related to tele dentistry services that is also relevant to FQHC providers that offer dental services.
11. Will hospitals be permitted to provide services via telemedicine after October 31, 2022?
After October 31, hospitals will continue to be permitted to provide telehealth/telemedicine services in accordance with the Pennsylvania Department of Health's Telemedicine Survey Guidelines. Hospitals providing health care services via telehealth/telemedicine should refer to the guidelines for information on the conditions under which the services can be provided.
12. Will the state licensing boards take action against a Pennsylvania-licensed professional for practicing using telemedicine after October 31, 2022?
A licensee can be disciplined for a violation of a provision in a practice act or regulations of the Board. Healthcare practitioners must also practice within the acceptable and prevailing standard of care. Because the practice acts and regulations do not currently address the provision of health-related services by telehealth/telemedicine, there could be no violation for simply using telehealth/telemedicine after October 31, 2022, and in general, there is nothing that would prohibit licensees from using telehealth/telemedicine so long as doing so complies with the standards of acceptable and prevailing medical practice. This was true even prior to the pandemic. It is possible, however, that violations of certain regulations could occur in some circumstances where telemedicine is used. For example, there are regulations that specifically call for a physical examination to be conducted. If a Pennsylvania-licensed practitioner instead "examines" the patient via telemedicine, there could be a violation of the regulation. The violation would not be for the practitioner's use of telemedicine, but rather the practitioner's failure to conduct the required physical examination.
13. How will substance use disorder (SUD) treatment and Medication for Opioid Use Disorder (MOUD) be impacted?
On May 9, 2023, DEA released a temporary rule to extend COVID-19 telemedicine flexibilities for controlled substance prescriptions. Current flexibilities are in place until Dec 31, 2025. DOS has indicated that their regulation at 49 Pa. Code § 16.92(b)(1) will remain suspended accordingly. This not only allows clinicians the ability to continue their established telemedicine relationships with patients under the flexibilities that were in place under the COVID-19 PHE but also allows clinicians a period of time to prepare patients for upcoming changes in federal regulations. In the meantime, DEA is continuing to carefully evaluate comments received on its proposed rulemaking to make a form of this flexibility permanent.
It is important to note that, to be considered within the acceptable and prevailing standard of care, the physician/prescriber must be following the applicable SAMHSA/DEA guidelines as well as all applicable State laws and rules. Prescribers licensed by the State Board of Medicine or State Board of Osteopathic Medicine are encouraged to regularly review the Boards' website and regulations linked through the respective Board websites.
In February 2024, the Department of Health and Human Services issued final federal rules that update and modify regulations related to Opioid Treatment Program (OTP) accreditation, certification, and standards for treating Opioid Use Disorder (OUD) with Medications for Opioid Use Disorder (MOUD) in OTPs. These updates make permanent the flexibilities introduced during the COVID-19 Public Health Emergency (PHE) and expand access to care and evidence-based treatments for OUD.
The final rule also removes all references to the Drug Addiction and Treatment Act (DATA) Waiver, in accordance with the "Consolidated Appropriations Act, 2023."
The rule takes effect on April 2, 2024, with a compliance date of October 2, 2024.
Additional information may be found at:
The Physical Evaluation of Patients Who Will Be Treated With Buprenorphine at Opioid Treatment Programs: https://www.samhsa.gov/medications-substance-use-disorders/statutes-regulations-guidelines/buprenorphine-at-opioid-treatment-programs
DEA guidance to qualifying practitioners: (DEA-DC-022)(DEA068) DEA SAMHSA buprenorphine telemedicine (Final) +Esign.pdf (usdoj.gov)
Temporary Extension of COVID-19 Telemedicine Flexibilities for Prescription of Controlled Substances: https://public-inspection.federalregister.gov/2023-09936.pdf
Federal Register -- Expansion of Induction of Buprenorphine via Telemedicine Encounter
14. How will the use of telemedicine by out-of-state practitioners be impacted?
As was the case prior to the pandemic, practitioners wishing to provide services to individuals in Pennsylvania need to be licensed in Pennsylvania in order to practice in Pennsylvania. This holds true whether the provision of services occurs in person or via an electronic interaction such as a telehealth consultation. Practitioners who are not licensed in Pennsylvania and wish to provide services to individuals in Pennsylvania via telemedicine or otherwise may apply for licensure here: https://www.pals.pa.gov