consumer help center

Need Help?

Whether you want to file a complaint or have a general insurance-related question you can get help by using our Pennsylvania Consumer Services Online Portal (CSO).

    What would you like to do?

    File a Complaint or Ask a Question

    Visit the CSO portal to get started.

    Contact Us By Phone

    Call 1-877-881-6388

    Contact Us Online

    Visit our contact us form

    Consumer Protection Laws

    Help with Unexpected Medical Bills - The No Surprises Act

    The No Surprises Act protects patients from surprise medical bills in situations where they have little to no control over who provides their care.

    Learn more or request a review of an unexpected medical bill.

    Mental Health, Autism, and Substance Use Disorder Treatment Parity

    Pennsylvania has the Mental Health Parity and Addiction Equity Act (MHPAEA) that requires mental health and substance use disorder parity, which means that your health insurance company is required by law to provide you with the same level of health insurance coverage for mental health, autism services, and substance abuse disorder treatment as you would have for medical/surgical services.

    Learn more about your health insurance coverage for mental health services, autism services, and substance use disorder treatment.

    Request a Review If Your Health Insurance Denied a Treatment, Medication, or Service

    If your health plan has denied a service, treatment, or item, you may be eligible to request a review of the decision by an independent group of experienced doctors and healthcare professionals.

    Learn more or request a review if your health insurance denied a treatment, medication, or service.