If you are in danger, call 911. If you need to exit this website quickly, click on the ESCAPE button. This button will immediately open a browser window for weather.com and replace your current window with google.com.
PCCD Victims' Services

Victims' Services Technology

Efforts to Outcomes Reporting

The Data Collection, Reporting and Outcomes Project (DCROP) is a collaborative initiative amongst state funders comprised of PCCD, the Pennsylvania Coalition to Advance Respect (PCAR) and the Pennsylvania Coalition Against Domestic Violence (PCADV) to provide all victim service programs a streamlined, standardized data collection, reporting, and outcomes system.

Efforts to Outcome (ETO) is the standardized data collection and reporting technology system provided to victim service programs that also has the functionality of an integrated case management system. Robust, yet streamlined collection and reporting of service and outcome data is especially important now, when agencies and organizations are stretching their budgets further and public needs and expectations for service delivery are increasing. All victim service programs that receive VOCA, PCAR, and/or PCADV funding provide reports to their funders through ETO

The easiest way to obtain help from PCCD’s ETO Team is to contact the ETO Resource Email Account at RA-CD-OVS-ETO@pa.gov.

Victim Services Outcomes Based Evaluation Tools

Recognizing the importance of measuring service outcomes for crime survivors, in 2011 PCCD, in collaboration with PCAR and PCADV, began utilizing a statewide outcomes-based evaluation tool known as the Empowerment & Satisfaction Questionnaire – Long Form (ESQ-LF) to measure outcomes.  This was the first statewide implemented outcomes-based evaluation tool for VOCA funded victim service agencies in the country. 

 

Victims Services Satisfaction Survey (VS3)

After using the ESQ-LF for 12 years, a revised version of the survey was created to expand on the types of victim services that were being measured.  In 2023, a virtual platform survey, known as the Victims Services Satisfaction Survey, was created to replace the ESQ-LF.

Identifying the success of measuring outcomes for VOCA funded agencies, PCCD embarked with researchers to develop an outcomes-based evaluation tool for RASA funded victim service agencies to measure the impact of providing procedural services to crime victims.  This resulted in the development of the Impact of Procedural Services Survey.

Download the Crime Victims App

The Crime Victims app is a valuable source for tracking compensation claims, learning about your rights and available services, and contacting PCCD.