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    FOR AGENCIES

    Process Improvement Services

    Improve your service delivery, processes, and internal controls.

    About Our Process Improvement Services

    The Office of Comptroller Operations' Bureau of Quality Assurance has teams dedicated to providing consulting and project management related services that focus on improving the effectiveness and efficiency of financial and budgetary processes – both within the Office of the Budget and across Commonwealth agencies. 

    These teams review existing business processes and make recommendations for improving service delivery and strengthening internal controls.  Process improvement teams provide the following:

    • business process analysis; 
    • business process development;
    • requirements gathering;
    • data analytics;
    • project management; and 
    • audit finding resolution and corrective action plan.

     

    With any questions you have.

    keystone logo for the Pennsylvania Office of the Budget

    For Right-to-Know Law requests for the Office of the Budget, please go to our Right-to-Know Law Request page.