If your questions is not answered below, submit a question by sending us an email.
Last updated 10/4/2023.
A: SAP Concur is being implemented to provide Commonwealth travelers with more efficient, modern, and mobile travel services, combining travel request, booking, expense reimbursement, and reporting into one online and mobile solution.
A: SAP Concur was implemented for travel reservations on January 2, 2020 and travel expenses on January 7, 2020.
A: Training options are listed on the SAP Concur page of this website. Commonwealth employees can access training through Employee Self Service (ESS) My Training, use SAP Concur as the search term, and click the Find button.
A: Yes. SAP Concur allows employees to delegate permissions to others to perform tasks on their behalf, like booking travel and submitting expense reports.
A: Yes. SAP Concur allows employees to assign delegate permissions to others to perform tasks on their behalf, like booking travel and submitting expense reports.
A: Yes. A delegate may have up to 250 travelers assigned to them.
A: No. SAP Concur prevents a delegate from entering and approving the same trip.
A: Yes. Delegates are able to see the trip history by using the Audit Trail link within a trip in SAP Concur.
A: No. COSTA will continue to be used for out-of-state travel requests.
A: No, ADTRAV remains the Commonwealth's contracted travel agency. SAP Concur replaced GetThere as the online booking tool and SAP/ESS for travel expense reimbursements.
A: No. ADTRAV must be contacted via phone at least three business days in advance of the trip to request use of the Agency Lodging Card.
A: SAP Concur has the ability to reserve and purchase Amtrak train tickets. When an employee uses this tab to search, SAP Concur returns both flights and trains in the search results if trains are an option for the city pair entered. If trains are not an option based on the search criteria, SAP Concur only returns flight options.
A: Yes. This procedure has not changed. SAP Concur should only be used for a rental car when associated with a flight.
A: SAP Concur is used for all travel.
A: SAP Concur allows users to combine trips, including day travel and overnight travel, into one report submission.
A: Yes, the file size limit is 5MB.
A: After a trip is submitted for approval, it workflows to the designated trip approver. If no action is taken by the approver after five days, the trip will workflow to the next level in the approver's chain of command. An approver has the option to send the trip back if a correction is needed or they may approve the trip to workflow to Bureau of Commonwealth Payroll Operations (BCPO) Travel Audits.
A: No. The travel expense report in SAP Concur was not able to be formatted the same as the SAP statement, so it does look different.
A: No. Using SAP Concur mobile apps on personal mobile devices is optional, not required.
A: No. The mileage capture functionality of SAP Concur Drive is available within the SAP Concur app and is an optional feature.
With any questions you may have.
