The Case Advocacy unit of service may be as intensive as necessary in order to keep the family intact and prevent disruption of the adoption. With an emphasis on collaboration, the SWAN affiliate agency advocates on behalf of the family to ensure ongoing permanency in families.
The agency will help the family to identify strengths and needs, establish a family support plan, coordinate services to meet family's needs, and facilitate collaboration between various service programs.
Families self-refer for SWAN Post-Permanency Services by calling the SWAN Helpline at 1-800-585-7926 or email swanhelpline@diakon-swan.org.
The Helpline personnel ask questions, gather information from the family and then explain the process for a family to receive the services. The family is provided with the contact information of affiliates who offer the services they select. When an affiliate is chosen by the family, the referral is made and the assessment process begins.
The Pennsylvania Department of Human Services (DHS), which is in part comprised of the Office of Children, Youth, and Families (OCYF) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.