Below is a list of groups that will be affected by EMC and the advantages and opportunities for each.
People DHS Serves
- Increase the ability to take a more active role in the care and services you receive
- Respond quickly to tasks or issues due to enhanced communication options
- Receive real time information and access to case
County Human Services Organizations
- Promote effective communication among stakeholders at all levels
- Experience a more holistic view of those being served
- Reinforce the connection DHS and the counties have with the individuals and families being supported as well as their providers
- Increased ability to develop service plans and delivery of services for a person or family coordinated across county and state agencies
- Provide a shared statewide view of a person/family and all services received
- Share information electronically with other county, state and provider organizations
- Provide a common view of client information across programs
- Improve collaboration and communication with partners
- Reduce administrative overhead and duplication of information
- Support multi-agency teaming and service delivery
- Support for referrals to other human service agencies to address client needs
- Improve invoicing and better program and financial controls for accurate payment processing
- Access more up-to-date program and provider information
- Increase client access and empowerment
Hearings & Appeals
- Eliminate the need for physical files, where possible, allowing documentation to live within the ECM system or an integrated content management system for access by authorized users
- Comply with CMS regulations by allowing appeals to be submitted online
- Provide for management and tracking of appeals for Bureau of Hearing and Appeals (BHA) from submission through final adjudication in one system
- Increase efficiency of communication between appellants, program offices, BHA, and the Secretary’s Office to provide an overall improvement in the appeal process
- Leverage leading technologies that are easier to maintain and respond to changes in laws, regulations, and program policies
- Increase the efficiency of BHA’s record and file retention processby moving to a mostly electronic system, which will reduce the need to manage the large number of paper files.
- Reduce the cost and the office space required for maintaining paper files.
- Move from a paper-based to a paperless system to bring BHA into the 21st Century.
Providers
- Share information with providers, enabling better decision making for improved individual/participant outcomes
- Improve Provider Information Management by reducing the burden to become an established provider
- Increase the ability to request changes to services faster
- Share information electronically with county and state organizations
- Provide a common view of client information across programs
- Improve collaboration and communication with agencies
- Reduce administrative overhead and duplication of information
- Receive electronic referrals and service authorizations
- Improve invoicing and payment processing
- Improve program and financial controls for accurate payments
- Offer services at the county and state levels
- Integrate partner staff within the service delivery process
- Expand service offerings to county and state agencies
Services/Support Coordinators
- Monitor capabilities for individual health, safety, and service delivery
Administrative Entities
- Gain a holistic view of supports/services for all waivers/programs across the enterprise in the coordination of care of the participant
- Allow the ability to quickly respond to tasks or issues because of enhanced communication options