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of the Commonwealth of Pennsylvania

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    Developmental Programs Provider Billing and Payment

    In order for the Office of Developmental Programs (ODP) direct service providers to receive payment for waiver-funded services rendered, they are required to submit their claim transactions through PROMISe (Provider Reimbursement and Operations Management Information System in electronic format).

    PROMISe is Pennsylvania's dedicated claims processing system. PROMISe interfaces with the Home and Community Services Information System (HCSIS) to process home and community-based services (HCBS) claims invoices for ODP.

    Visit MyODP for more information about provider billing and payments. (You may log in as a guest).

    The term "claims processing" is generally used to describe the series of activities and processes that occur systematically, based on claim criteria, to facilitate the accurate adjudication of claim data received by PROMISe. Claim payments are dependent on the provider's ability to submit a claim successfully in order to ensure payments occur in a timely manner. In order for a provider to submit a claim successfully and be approved for payment, it is important that the provider understands the ODP billing process and rules surrounding it. The Provider Billing and Payment section contains billing, payment, and claims resolution resources specific to ODP. These resources support independent self-resolution activities by the provider. ODP strongly encourages direct service providers to attempt the self-resolution of their claim errors.

    Please visit the Provider Billing and Payment section often to obtain the latest version of provider billing resources and to view new resources currently under development. For assistance regarding claim issues, please contact the ODP Claims Resolution Section:

    • Toll-Free Number: (866) 386-8880
    • Business Hours: Monday through Thursday 8:30 a.m.-noon and 1-3:30 p.m.
    • E-mail Address: ra-odpclaimsres@pa.gov