Personal Care Home (PCH) & Assisted Living Residences (ALR) Licensing Contact Information

Bureau of Human Services Licensing (BHSL) staff is available to assist you with issues related to regulatory compliance, the licensing process, and best practices in resident care.

Do You Have Questions or Need Support?

BHSL staff are available to assist you with issues related to regulatory compliance, the licensing process, and best practices in resident care. Please email or call the Operator Support Hotline.

Email BHSL

Call (866) 503-3926

BHSL Headquarters

The Headquarters Office oversees the regional licensing offices, encompassing all 67 counties in the Commonwealth of Pennsylvania.

Bureau Director: Theresa Hartman

Address	Bureau of Human Services Licensing Health & Human Services Building, Room 631 625 Forster Street, Harrisburg, PA 17120
Phone Number	717-783-3670
Fax Number	717-783-5662
Email	ra-pwarlheadquarters@pa.gov

Regional Licensing Offices

Bureau of Human Services Licensing (BHSL) Regional Map

Central Regional Office

Regional Licensing Director: Neil Cody
Human Services Licensing Supervisors: Alicia Chandler , Alex Shambach, Charese Robitaille

Counties Represented	Adams, Bedford, Blair, Cambria, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Somerset, York
Address	Bureau of Human Services Licensing Central Regional Office Health & Human Services Building, Room 631 625 Forster Street, Harrisburg, PA 17120
Phone Number	717-772-4673
Toll-Free Number	1-800-882-1885
Fax Number	717-783-3956
Email	ra-pwarlcentral@pa.gov

Northeast Regional Office

Regional Licensing Director: Michele Moskalczyk
Human Services Licensing Supervisors: Jason Harvey, Ryan Yankowy, Corey Pica

Counties Represented	Berks, Bradford, Cameron, Carbon, Centre, Clinton, Columbia, Lackawanna, Lehigh, Luzerne, Lycoming, Monroe, Montour, Northampton, Northumberland, Pike, Potter, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming
Address	Bureau of Human Services Licensing Northeast Regional Office 330 Scranton State Office Building 100 Lackawanna Avenue Scranton, PA, 18503-1923
Phone Number	570-963-3209
Toll-Free Number	1-800-833-5095
Fax Number	570-963-3018
Email	ra-pwarlnortheast@pa.gov

Northwest Regional Office

Regional Licensing Director: Jody Garvey
Human Services Licensing Supervisors: Jason Williams, Suzanne Quinn, Jonathan Weaver

Counties Represented	Armstrong, Beaver, Butler, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Indiana, Jefferson, Lawrence, McKean, Mercer, Venango, Warren, Westmoreland
Address	Bureau of Human Services Licensing Northwest Regional Office 301 Fifth Avenue, Suite 370Pittsburgh, Pennsylvania 15222.
Phone Number	412-565-5616
Toll-Free Number	1-888-464-6378
Fax Number	412-565-2840
Email	ra-pwarlnorthwest@pa.gov

Southeast Regional Office

Regional Licensing Director: Patricia Adams
Human Services Licensing Supervisors: Claire Mendez, Mia Johnson, Michele Swisher

Counties Represented	Bucks, Chester, Delaware, Montgomery, Philadelphia
Address	Bureau of Human Services Licensing Southeast Regional Office Norristown State Hospital Building #2, Room 256 1001 Sterigere StreetNorristown, PA 19401
Phone Number	610-270-1137
Toll-Free Number	1-866-711-4115
Fax Number	610-270-1147
Email	ra-pwarlsoutheast@pa.gov

Southwest Regional Office

Regional Licensing Director: Brent Sutherland
Human Services Licensing Supervisors: Larry Mazza, Janine Wenzig DePasquale, Jon Kimberland

Counties Represented	Allegheny, Fayette, Greene, Washington
Address	Bureau of Human Services Licensing Southwest Regional Office 301 Fifth Avenue, Suite 370 Pittsburgh, Pennsylvania 15222.
Phone Number	412-565-5614
Toll-Free Number	1-888-322-3664
Fax Number	412-565-5633
Email	ra-pwarlsouthwest@pa.gov