Communications & Outreach Toolkit

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Medicaid and CHIP renewals are coming – make sure to complete yours on time so you do not risk losing coverage. 
Find out when your renewal date is:

• Online: www.dhs.pa.gov/COMPASS
• myCOMPASS PA Mobile App
• 1-877-395-8930 (215-560-7226 if you live in Philadelphia)
  

Save your date & be ready!

Due to a change to federal law, if you get health coverage  like Medicaid and CHIP through the state , you *must* renew your coverage each year. Find when out your renewal is due this year and be ready:

• Online: www.dhs.pa.gov/COMPASS
• 1-877-395-8930, (215-560-7226 if you live in Philadelphia)

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Use DHS.PA.GOV/COMPASS 24/7 to:

• Apply for benefits
• Renew your benefits
• Receive e-Notices
• and more….

Get started at: dhs.pa.gov/COMPASS

Use DHS.PA.GOV/COMPASS 24/7 para:

• Solicitar beneficios
• Renovar sus beneficios
• Recibir avisos electrónicos
• y más….

Comience en: dhs.pa.gov/COMPASS

Visit dhs.pa.gov/COMPASS to manage your benefits online and so much more.

Do you or a loved one get Medicaid or CHIP coverage through the state? As of April 1, 2023, changes to federal law mean that you MUST renew your coverage every year or risk losing your coverage.

You will not lose your state health coverage without a chance to complete a renewal or update your information. When you complete your renewal, if you are no longer eligible for Medicaid or CHIP, you will automatically get connected to low- or no-cost health coverage so you can choose another health plan that's right for you.

Take these steps right now to make your renewal easier:

1. Update your contact information with the Department of Human Services. Having the correct address makes it easier to send you timely information in the mail.
2. Sign up for email and text alerts so you get important information about your health coverage and your renewal.
3. Check your renewal date then complete your renewal on time so that you do not risk your coverage.

You can do all these things online or on the phone:

• Going online to www.dhs.pa.gov/COMPASS
• Using the free myCOMPASS PA Mobile App
• Calling 1-866-550-4355 (215-560-7226 if you live in Philadelphia)

Complete your renewal and stay covered!

Option 1 English:

Don't risk your Medical Assistance Coverage

Pennsylvanians who receive Medical Assistance coverage MUST report changes, including:

• Changes in income;
  
• New job or change in job;
• Change in address;
• Change in marital status;
• Changes in medical insurance coverage; and
• If your household size changes or you expect it to change due to a pregnancy

Report changes quickly:

• Online: dhs.pa.gov/COMPASS
• Mobile App: myCOMPASS PA
• Phone: at 1-877-395-8930 or 1-215-560-7226 (if you live in Philadelphia).

Opción 1:

No arriesgue su cobertura de Asistencia Médica

Los residentes de Pensilvania que reciben cobertura de Asistencia Médica DEBEN informar los cambios, que incluyen:

• Cambios en los ingresos,
• Nuevo trabajo o cambio de trabajo,
• Cambio de dirección,
• Cambio en el estado civil,
• Cambios en la cobertura del seguro médico y
• Si el tamaño de su hogar cambia o espera que cambie debido a un embarazo.

Para reportar cambios rápidamente:

• En línea: dhs.pa.gov/COMPASS
• Aplicación móvil: myCOMPASS PA
• Teléfono: al 1-877-395-8930 o al 1-215-560-7226 (si vive en Filadelfia).

Option 2:

Don't risk your Medical Assistance Coverage

Got a new phone number? Recently moved? Other changes in your household?

Don't risk losing your Medical Assistance coverage because you missed a letter or phone call. Make sure your information is up to date by visiting dhs.pa.gov/COMPASS or calling 1-877-395-8930 or 1-215-560-7226 to report any changes.

Opción 2:

No arriesgue su cobertura de Asistencia Médica

¿Cambió su número de teléfono? ¿Se mudó recientemente? ¿Otros cambios en su hogar?

No se arriesgue a perder su cobertura de Asistencia Médica porque perdió una carta o una llamada telefónica. Asegúrese de que su información esté actualizada visitando dhs.pa.gov/COMPASS o llamando al 1-877-395-8930 o al 1-215-560-7226 para informar cualquier cambio.

​

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30-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.Visit the official government website: DHS.PA.GOV/COMPASS to:check your renewal date, make sure your contact information is correct,sign up for texts and emails about important benefits information,and more. Don’t risk your medical coverage, visit dhs.pa.gov/COMPASS today.

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para:verificar su fecha de renovación, asegurarse de que su información de contacto sea correcta, registrarse para recibir mensajes de texto y correos electrónicos con información importante sobre beneficios, y más.No arriesgue su cobertura médica, visite dhs.pa.gov/COMPASS hoy.

15-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.Visit DHS.PA.GOV/COMPASS to check your renewal date and make sure your contact information is correct.

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para: verificar su fecha de renovación y asegurarse de que su información de contacto sea correcta.

10-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year.Get started at DHS.PA.GOV/COMPASS

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año.Comience en DHS.PA.GOV/COMPASS

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• Get important updates about your benefits on your phone by signing up for text and email messages at: dhs.pa.gov/COMPASS
• Are you reading this post on your phone? Why not get important updates about your benefits on your phone too? Sign up for texts and emails at: dhs.pa.gov/COMPASS

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• DYK? You can update your contact information such as your mailing address, email, and phone number on COMPASS, DHS’ benefits management website. Updating your contact information with DHS will help make sure that you receive important information about your benefits. Visit dhs.pa.gov/COMPASS to log in or sign up for a free account and get started today!
  
  
• Manage your benefits from anywhere! 📱
  The free myCOMPASS PA mobile app is available for your smartphone. You can update your contact information, check deadlines for when you need to renew your benefits, and more. Download the app for free from the Apple or Google Play app stores and get started today.
  
  
• Manage your benefits from the palm of your hand!📱
  Through the free myCOMPASS PA mobile, you can update your contact information, your income or household info, and check your renewal due date for your health coverage. Download the app and sign up for a free myCOMPASS account today to get started.
  
  
• We all lead busy lives — Between family, jobs, errands, and making time for fun and relaxation, our schedules can fill up fast.
  DHS is here to help. If you get your health coverage through the state, you can manage your benefits from anywhere through the COMPASS website or the free myCOMPASS PA mobile app. Update your contact information, update info about your household and income, and check renewal dates for your benefits. You also can submit documents and sign up for email and text alerts to stay on top of your benefit deadlines. Sign up for a free COMPASS account today to get started.
  
  
• Don’t have time to make a phone call? We got you!
  DHS’ free myCOMPASS PA app lets you manage all your benefits in one place from wherever you are.
  You can update your contact info, sign up for email and text alerts about your benefits, update your household and income info, check important benefit renewal dates, and even submit documents.
  Download the app for free today. (No dialing required.)

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Are you on Medicaid or Medical Assistance? Have you moved or gotten a new phone number or email address? Let the Pennsylvania Department of Human Services know so they can share important information with you about your benefits. Go to dhs.pa.gov/COMPASS to update your information online. To update your info by phone, call the Customer Service Center at 1-877-395-8930 or at 215-560-7226 if you’re in Philadelphia.

¿Tiene Medicaid? ¿Se ha mudado o tiene un nuevo número de teléfono o dirección de correo electrónico? Infórmele al Departamento de Servicios Humanos de Pensilvania para que puedan compartir información importante con usted sobre sus beneficios. Visite dhs.pa.gov/COMPASS para actualizar su información en línea. Para actualizar su información por teléfono, llame al Centro de Servicio al Cliente al 1-877-395-8930 o al 215-560-7226 si se encuentra en Filadelfia.

Don’t miss important updates about your Medical Assistance benefits! Go to dhs.pa.gov/COMPASS to make sure that your address, phone number, email, or other contact information is correct.

¡No se pierda actualizaciones importantes sobre sus beneficios de Asistencia Médica! Visite dhs.pa.gov/COMPASS para asegurarse de que su dirección, número de teléfono, correo electrónico u otra información de contacto sea correcta.

​You can receive emails and text messages to get important reminders about your benefits. Go to dhs.pa.gov/COMPASS to sign up today.

Puede recibir correos electrónicos y mensajes de texto con recordatorios importantes sobre sus beneficios. Vaya a dhs.pa.gov/COMPASS para registrarse hoy. 

Is your contact information up to date with the Pennsylvania Department of Human Services? Don’t miss important info about your Medical Assistance coverage. Update online at dhs.pa.gov/COMPASS or by phone at 1-877-395-8930 or 215-560-7226 if you’re in Philadelphia.

¿Está actualizada su información de contacto con el Departamento de Servicios Humanos de Pensilvania? No se pierda información importante sobre su cobertura de Asistencia Médica. Actualizaciones en línea en dhs.pa.gov/COMPASS o por teléfono al 1-877-395-8930 o al 215-560-7226 si se encuentra en Filadelfia.

Did you know you can get important reminders from PA DHS about your Medical Assistance by text or email? Update your account options today at dhs.pa.gov/COMPASS so you don’t miss a thing! Important updates are coming, so sign up to stay connected!

¿Sabía que puede recibir recordatorios importantes de PA DHS sobre su Asistencia Médica por mensaje de texto o correo electrónico?  ¡Actualice las opciones de su cuenta hoy en dhs.pa.gov/COMPASS para que no se pierda nada!  Se avecinan actualizaciones importantes, ¡así que regístrese para mantenerse conectado!

Option 1:

Don't risk your Medical Assistance Coverage

Pennsylvanians who receive Medical Assistance coverage MUST report changes, including:

• Changes in income;
  
• New job or change in job;
• Change in address;
• Change in marital status;
• Changes in medical insurance coverage; and
• If your household size changes or you expect it to change due to a pregnancy

Report changes quickly:

• Online: dhs.pa.gov/COMPASS
• Mobile App: myCOMPASS PA
• Phone: at 1-877-395-8930 or 1-215-560-7226 (if you live in Philadelphia).

Opción 1:

No arriesgue su cobertura de Asistencia Médica

Los residentes de Pensilvania que reciben cobertura de Asistencia Médica DEBEN informar los cambios, que incluyen:

• Cambios en los ingresos,
• Nuevo trabajo o cambio de trabajo,
• Cambio de dirección,
• Cambio en el estado civil,
• Cambios en la cobertura del seguro médico y
• Si el tamaño de su hogar cambia o espera que cambie debido a un embarazo.

Para reportar cambios rápidamente:

• En línea: dhs.pa.gov/COMPASS
• Aplicación móvil: myCOMPASS PA
• Teléfono: al 1-877-395-8930 o al 1-215-560-7226 (si vive en Filadelfia).

Option 2:

Don't risk your Medical Assistance Coverage

Got a new phone number? Recently moved? Other changes in your household?

Don't risk losing your Medical Assistance coverage because you missed a letter or phone call. Make sure your information is up to date by visiting dhs.pa.gov/COMPASS or calling 1-877-395-8930 or 1-215-560-7226 to report any changes.

Opción 2:

No arriesgue su cobertura de Asistencia Médica

¿Cambió su número de teléfono? ¿Se mudó recientemente? ¿Otros cambios en su hogar?

No se arriesgue a perder su cobertura de Asistencia Médica porque perdió una carta o una llamada telefónica. Asegúrese de que su información esté actualizada visitando dhs.pa.gov/COMPASS o llamando al 1-877-395-8930 o al 1-215-560-7226 para informar cualquier cambio.

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30-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.Visit the official government website: DHS.PA.GOV/COMPASS to:check your renewal date, make sure your contact information is correct,sign up for texts and emails about important benefits information,and more. Don’t risk your medical coverage, visit dhs.pa.gov/COMPASS today.

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para:verificar su fecha de renovación, asegurarse de que su información de contacto sea correcta, registrarse para recibir mensajes de texto y correos electrónicos con información importante sobre beneficios, y más.No arriesgue su cobertura médica, visite dhs.pa.gov/COMPASS hoy.

15-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.Visit DHS.PA.GOV/COMPASS to check your renewal date and make sure your contact information is correct.

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para: verificar su fecha de renovación y asegurarse de que su información de contacto sea correcta.

10-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year.Get started at DHS.PA.GOV/COMPASS

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año.Comience en DHS.PA.GOV/COMPASS

Text:

Do you have questions about your Medicaid or CHIP health coverage renewal? Get help now by:

• Visiting dhs.pa.gov/compass or the myCOMPASS PA mobile app
• Calling 1-877-395-8930 (215-560-7226 in Philly)
• Going in person to your local County Assistance Office

Don't wait to get started. Renew your Medicaid coverage today!

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Do you or a loved one get your health coverage through the state? If so, you need to renew your Medicaid or CHIP coverage each year to make sure you are still eligible. Did you get a letter in the mail about renewing your coverage? Start your renewal online at dhs.pa.gov/COMPASS or via phone at 1-866-550-4355.
 

Do not risk your health care coverage!

All Medicaid recipients must renew their coverage every year to make sure they are still eligible. Did you receive information in the mail about an upcoming renewal? Check if you can start yours early:

• Online: dhs.pa.gov/COMPASS
• Via free mobile app: myCOMPASS PA
• By phone: at 1-877-395-8930 (215-560-7226 if you live in Philadelphia)
• In person at your local County Assistance Office

Don't wait – renew your coverage today!

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Is it time to renew your Medicaid or CHIP coverage? Watch for & complete and return your renewal packet on time to avoid losing your health coverage. Learn more and start your renewal online: dhs.pa.gov/PHE

Medicaid recipients must renew their coverage every year. Check your renewal date and see when you can get started online today at dhs.pa.gov/COMPASS

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Do you or a loved one get Medicaid or CHIP coverage through the state? If so, you may need to renew your coverage soon to make sure you are still eligible. Check when your renewal date online today at dhs.pa.gov/COMPASS

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If you get your health coverage through the state, you must complete a renewal every year. If this renewal is not completed, you could lose your Medicaid or CHIP coverage. Complete & return it by the date printed on the packet. You can also complete it at dhs.pa.gov/COMPASS

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30-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.Visit the official government website: DHS.PA.GOV/COMPASS to:check your renewal date, make sure your contact information is correct,sign up for texts and emails about important benefits information,and more. Don’t risk your medical coverage, visit dhs.pa.gov/COMPASS today.

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para:verificar su fecha de renovación, asegurarse de que su información de contacto sea correcta, registrarse para recibir mensajes de texto y correos electrónicos con información importante sobre beneficios, y más.No arriesgue su cobertura médica, visite dhs.pa.gov/COMPASS hoy.

15-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.Visit DHS.PA.GOV/COMPASS to check your renewal date and make sure your contact information is correct.

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para: verificar su fecha de renovación y asegurarse de que su información de contacto sea correcta.

10-second radio script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year.Get started at DHS.PA.GOV/COMPASS

Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año.Comience en DHS.PA.GOV/COMPASS

Post Text:

Is it time to renew your Medicaid or CHIP coverage? Watch for & complete and return your renewal packet on time to avoid losing your health coverage. Learn more and start your renewal online: dhs.pa.gov/PHE

Medicaid recipients must renew their coverage every year. Check your renewal date and see when you can get started online today at dhs.pa.gov/COMPASS

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DYK: All Medicaid & CHIP households must renew their coverage each year. Don’t risk losing coverage – complete your renewal when your packet arrives. Find out your renewal date & get ready: dhs.pa.gov/COMPASS - 1-866-550-4355 (215-560-7226 if you live in Philadelphia)

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If you have Medicaid or CHIP coverage, you have to renew your coverage every year. Watch your mail – if the state needs information to complete your renewal, we will send you a packet. Compete this on time and stay covered.
Learn more & be ready: 1-877-395-8930 (215-560-7226 if you live in Philadelphia) or dhs.pa.gov/COMPASS.

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If you get your health coverage through the state, you must complete a renewal every year. If this renewal is not completed, you could lose your Medicaid or CHIP coverage. Complete & return it by the date printed on the packet. You can also complete it at dhs.pa.gov/COMPASS

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Below is material(s) specific to short-term health insurance from the PA Department of Insurance:

• Brochure: Thinking about buying a Short-Term Health Insurance Plan?
  • Download: English PDF

Did you know?

If you are no longer eligible for Medicaid, Pennie® can help.

Pennie is Pennsylvania's official health insurance marketplace, where you can select a health plan that best fits your needs. Pennie can help you find out if you qualify for free or low-cost coverage.

Your health is important. Contact Pennie  today to get started.

Below is material(s) specific to the PA Department of Aging:

• FLYER: Be Ready for Your Medicaid Renewal
  • Download: English PDF

Does your child or teen no longer qualify for Medicaid coverage? CHIP can help by offering low-cost, high-quality

Health care coverage including:

• Routine checkups & wellness visits,
• Prescription drugs,
• Emergency care,
• Dental, vision, & more,

Learn more: ChipCoversPAKids.com

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Need health insurance? Pennsylvania can help!

Everyone deserves access to high-quality, affordable local health care. If you are no longer eligible for Medicaid, you can still get free or low-cost health coverage through the state.

Visit PA’s Healthcare guide to help you find what health coverage is available and choose an option that’s best for you.

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Coming Soon

Missed your Medicaid renewal for your state health coverage? We got you.

If your coverage ended in the last 90 days, there's still time! Complete your renewal now online at dhs.pa.gov/COMPASS or over the phone at 1-866-550-4355. You can also still mail in your renewal or drop it off at any county assistance office.

Lost coverage more than 90 days ago? You can always reapply.  Apply now to regain coverage!

Your health is important – it's never too late to get covered!