General Resources
- Checklist: First 48 Hours (Source: CDC Crisis and Emergency Risk Communication (CERC) Manual)
- Worksheet: Assembling Your Crisis Team (Source: New Jersey Department of Health, Risk Communication Toolkit for Public Health Departments)
- Basic Guidance for Public Information Officers (Source: FEMA)
Lesson 1 - Communication Skills for Public Information Officers
- Periodic Table for High Concern Communication (Source: Dr. Vincent Covello)
- 33 Item Risk and Crisis Communication Checklist (Source: Dr. Vincent Covello)
- Message Template: Message Development for Emergency Communication (Source: CDC CERC Manual)
Lesson 2 - Crisis Communications: Top 10 Planning Checklist
- Basic Information in a Media Communication Plan (Source: Dr. Vincent Covello and Randall Hyer)
- Checklist: Needs Assessment for Crisis and Emergency Risk Communication (Source: CDC CERC Manual)
- Public Information Officer Position Checklist (Source: USDA)
Lesson 3 - The Role of the Joint Information Center (JIC)
- JIC Staff Positions (Source: Dr. Vincent Covello)
- NIMS Sample JIC for a Large Incident (Source: CDC CERC Manual)
- Joint Information System (JIS) and Joint Information Center (JIC) (Source: FEMA Basic Guidance for PIOs)
Lesson 4 - Using Message Maps
- Message Map Template (Source: Dr. Vincent Covello)
- Ebola Message Map Examples (Source: Dr. Vincent Covello)
Lesson 5 - Working with the Media
- 77 Questions Commonly asked by Journalists during a Crisis (Source: Dr. Vincent Covello)
- Seven Steps to Effective Media Communication During Public Health Emergencies (Source: Randall Hyer and Dr. Vincent Covello)
- Principles and Techniques of Effective Media Communication (Source: Randall Hyer and Dr. Vincent Covello)
- Choosing the Spokesperson (Source: New Jersey Dept. of Health: Risk Communication Toolkit for Public Health Departments)
Lesson 6 - Writing a Press Release
- How to Write a Press Release (Source: Dr. Vincent Covello)
- Preparing and Distributing a Press Release (Source: Randall Hyer and Dr. Vincent Covello)
- Sample Press Release: Diabetes Control Program (Source: CDC)
- Sample Press Release: 2013 National Hurricane Preparedness Week (Source: FEMA)
Lesson 7 - Nonverbal Communication
- Nonverbal Cues (Source: FEMA Effective Communication Independent Study)
- Nonverbal Communication (Source: NYC Dept. of Health and Mental Hygiene: Communicating in a Health Emergency)
Lesson 8 - Using Social Media
- Social Media Communications Strategy Worksheet (Source: CDC CERC Manual)
- Verification Handbook: A Definitive Guide to Verifying Digital Content for Emergency Coverage (Source: European Journalism Centre)
- Social Media Message Library (Source: Drexel University)