Important Notice
eVitals users, please contact your facility administrator for eVitals assistance.
Please use the published resources or contact the Stakeholder hotline, 800-323-9613, with case-level questions. Vital Records Public Offices are not equipped to assist with user account questions.
For concerns or issues, please use the below links to send your request to the proper team.
Please be sure to include your facility name and Keystone Key ID (b- account or CWOPA). Please do not send multiple emails for the same issue!
Log-in questions:
- Use the Self-Service functionality available on the eVitals login page.
- Step by step instructions are available under the Document Library. Review one of our "eVitals Guide for Business Partners" for assistance in using the Self-Service functionality to resolve your user account issue.
- Contact your facility account manager for assistance.
- If issues persist, please contact the Keystone Key Login Support Hotline below 7:30AM – 11:00PM
- Phone: 717-214-6752
Case-level questions, refer to the user training guides below:
- For Funeral Homes: https://www.train.org/a/course/1122399/documents/39749/content/
- For MEs / Coroners: https://www.train.org/a/course/1122402/documents/39752/content/
- For Medical Facilities: https://www.train.org/a/course/1122400/documents/39751/content/
For the Stakeholder Hotline, call 800-323-9613.
- Training Concerns – RA-DHeVitalsHelp@pa.gov
- Approval Concerns – RA-DHeVitalsHelp@pa.gov
- Admin/Facility Setup Concerns – RA-DHEVITALSFAHELP@pa.gov
- Please use the above published resources or contact the Stakeholder hotline, with case-level questions. Vital Records Public Offices are not equipped to assist with user account questions.