Overview
Pennsylvania's 911 centers, also known as public safety answering points, process nearly 14.5 million requests for emergency services annually. We work with county partners to administer and improve upon the 911 program in our commonwealth.
Mission
We provide financial management, operational guidance, and strategic planning to help county 911 centers meet their public safety mission in a collaborative and financially sustainable manner.
Next Generation 911
Next Generation 911 has been a necessary transition from Pennsylvania’s decades-old legacy 911 system infrastructure to an Internet Protocol-based system.
While the responsibility of providing 911 service still rests with local jurisdictiond, we recognize the commonwealth’s role in supporting coordination among all stakeholders. This has been the most significant technological upgrade in decades.
In fall 2020, after a considerable review process, we announced the selection of Comtech Telecommunications Corp. to implement and operate our system, a fully fiber-based emergency service internet protocol network that is structurally resilient and brings high data transfer speeds to the deepest reaches of the commonwealth.
Capabilities with Next Generation 911
From the traditional wireline telephone to the most recent sensor or mobile device, Next Generation 911 is making counties better equipped to:
- Receive incoming 911 calls faster, and with more accurate caller information.
- Transfer 911 calls and associated call information to the correct jurisdiction.
- Rely on current technology to locate a wireless caller’s location.
- Securely receive multimedia communications like text messages, photos, and video.
