Advocacy for Older Adults

Request Assistance from a Long-Term Care Ombudsman

The Pennsylvania Long-Term Care Ombudsman Program helps fix problems for people living in long-term care. Long-term care includes nursing homes, assisted living facilities, and personal care homes.

Pennsylvania’s Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program helps people by solving problems they have with long-term care services. They also work to make long-term living better for residents and their families. 

When should I contact an Ombudsman?

It's the vision of the Long-term Care Ombudsmen to “Advocate for those who can’t, support those who can, and ensure all long-term care consumers live with dignity and respect.” Contact an Ombudsman with any concern that involves the quality of life of a person living in long-term care.

The most frequent complaints from residents of skilled nursing, board and care facilities:

  • Discharge or eviction
  • Response to requests for assistance
  • Personal property loss or theft
  • Dietary concerns
  • Facility policies and procedures
  • Medications
  • Staffing

Get started

Contact the Pennsylvania State Long-term Care Ombudsman by phone, email or mail.

By Phone

Call the PA Long-term Care Office to connect with your local Ombudsman.

717-783-8975

By Email

Email the PA Long-term Care Office to connect with your local Ombudsman.

LTC-Ombudsman@pa.gov