Pennsylvania’s Long-Term Care Ombudsman Program
The Long-Term Care Ombudsman Program helps people by solving problems they have with long-term care services. They also work to make long-term living better for residents and their families.
When should I contact an Ombudsman?
It's the vision of the Long-term Care Ombudsmen to “Advocate for those who can’t, support those who can, and ensure all long-term care consumers live with dignity and respect.” Contact an Ombudsman with any concern that involves the quality of life of a person living in long-term care.
The most frequent complaints from residents of skilled nursing, board and care facilities:
- Discharge or eviction
- Response to requests for assistance
- Personal property loss or theft
- Dietary concerns
- Facility policies and procedures
- Medications
- Staffing