Claimant Contacts
Chat
PAULA (PA Unemployment Link Assistant) is our friendly chatbot built to answer the most frequently asked questions. Connect with PAULA to get answers to general questions, such as how to file for benefits, troubleshoot your debit card, or find out the requirements for completing work searches. If PAULA can't answer your question, just ask to speak to a live representative. PAULA will transfer you to one of our available agents to help you with more in-depth questions and issues.
Our live agents can help with checking your claim status, filing for weekly benefits, checking your payment status, changing personal information, and resolving questions about overpayments. Our agents are fully trained to assist you and ready to help Monday through Friday between the hours of 8 a.m. to 4 p.m.
If you have a general inquiry, a question not answered in our Frequently Asked Questions, or need to alert staff to new documents uploaded to your claimant dashboard, send us a secure message at UCHelp@pa.gov. You will receive a response within 24 hours.
Please include the following information:
- Your full name (as it appears on your claim, including any suffix used) and
- The last four digits of your Social Security number
- A brief description of what you need
In-Person
To make an appointment, call the UC In-Person Scheduling and Log In support line at 1-855-284-8545. You will be asked to provide your name, phone number, and email address. You will receive a text or email reminder a few days before your appointment.
Self-Service Options
Online:
- General questions: Unemployment Claimants Information
- Chat: Secure Claimant Chat
- Regular UC and related claim types: Manage Unemployment Claim
- Pandemic Unemployment Assistance (PUA): Manage PUA Claim
Telephone Self-Service:
- PAULA virtual assistance (general questions): 1-833-755-0882
- Weekly claims filing: 888-255-4728 | Español: 877-888-8104
- PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
- Money Bank Prepaid Debit Card Account for questions regarding your debit card account: 1-888-292-0059
Employer Contacts
Self-Service Options for UC Tax
Quick Guide
Check out the Employer Quick Guide for specific contact information based on the assistance you need.
Email - UC Tax
For answers to questions regarding employer-related UC Tax issues, including:
- Coverage and liability;
- Registering for a UC tax account number;
- Filing and paying quarterly wage and tax information;
- Contribution tax rates; and
- Audits
you may submit an inquiry in UCMS when you are logged into your account or you may e-mail the Office of UC Tax Services at UCTaxServices@pa.gov. Please include your employer account number and the nature of your question.
Email - UC Benefits
Use the following information to direct your email to the correct location.
Email UCEmployerHelp@pa.gov with the following topics:
- Help logging into www.benefits.uc.pa.gov.
- Questions regarding determinations and appeals.
- Updating contact information or mailing address.
- Adding additional users.
- Questions regarding benefit charges.
- Questions regarding previously submitted Relief from Charge Requests.
Email UIEMPCharge@pa.gov with the following topics:
- Request for Relief from Charges.
- Appeals to Relief from Charge decisions.
- Please DO NOT send questions to this account. Use ucemployerhelp@pa.gov for all questions.
Email RA-LIOUCBP-POA@pa.gov with the following topics:
- Third Party Administrators (TPAs) and Power of Attorney (POA) process
Employer Outreach
The Unemployment Compensation (UC) Program can provide a speaker for your meeting, conference, or other events at no cost. Speakers are available to provide timely information to groups, large or small, on the following topics:
- What is New in UC?
- Employer UC Tax Rights and Responsibilities
- Electronic Filing of UC Quarterly Reports and Contributions
- Independent Contractor vs. Employee
- Getting Relief from Charges When Entitled
- Separation Eligibility for Voluntary Quit and Discharge Situations
- How UC Responds to Employer Downsizings and Closings
- UC: Emphasis on Reemployment, not Unemployment
- UC Benefit Hearings
To schedule a speaker, email us at ucspeaker@pa.gov. E-mails should include the topic(s) that interests you, the location and date of the meeting, and your contact information. We will contact you to make arrangements.