Customer Service

There are many resources available for all of your SWIF-related topics

For Assistance Regarding an Application, Policy, or Claim

We'd be happy to help you with any questions regarding these issues. Contact our Customer Service department.

Filing a Claim for a New Injury?

Upon receiving information, or becoming aware of a work-related injury or disease, employers must call SWIF’s toll-free hotline at 1-888-388-7943. 

Looking to Make Changes to an Existing Policy?

You can email SWIF at the following accounts for these issues:

For Certificates: RA-LI-SWIF-CERTS@PA.GOV
For Changes to Ownership: SWIFOWNERSHIP@PA.GOV
For Cancellations: SWIFCANCEL@PA.GOV
For Reinstatements: RA-LISWIFCOLLECT@PA.GOV
For Broker Changes, Address Changes, Etc.: SWIFCHANGES@PA.GOV
For Changes to Payroll, PCRB Mods & Merit Ratings, Alternate Employers: SWIFPAYROLL@PA.GOV

OR

FAX SWIF:
570-963-3079 or 570-941-2109

Overnight Mailing Address:

State Workers' Insurance Fund
100 Lackawanna Ave
P.O. Box 5100
Scranton, PA 18505-5100