Harrisburg, PA — As the deadline for filing 2024 Pennsylvania personal income tax returns nears, the Department of Revenue is extending customer service hours in its call center to provide additional phone assistance to taxpayers. Secretary of Revenue Pat Browne urged taxpayers to take advantage of these extended hours before the April 15, 2025 filing deadline.
“We know from our experience that it can be helpful for our taxpayers to speak with one of our trained representatives on the phone if they have a personal income tax question,” said Secretary Browne. “That’s a big reason why we annually extend our phone support hours in the week leading up to the filing deadline, ensuring Pennsylvanians have direct access to our staff. Our goal is to provide personalized assistance and help simplify the filing process as best we can.”
Taxpayer Service and Assistance
Taxpayers can call 717-787-8201 to connect with the Department of Revenue's Customer Experience Center (CEC). Beginning Tuesday, April 8, extended hours will be:
- Tuesday, April 8 to Friday, April 11 — 8 AM to 7 PM
- Saturday, April 12 — 10 AM to 3 PM
- Monday, April 14 and Tuesday, April 15 — 8 AM to 7 PM
Personal income tax assistance is also available through the Department's Online Customer Service Center (revenue.pa.gov/help). The Online Customer Service Center contains answers to a wide variety of personal income tax questions and allows taxpayers to simply and securely submit a question to the Department through a process that is very similar to sending an email.
The Department’s district offices (revenue.pa.gov/offices) are another customer service option where taxpayers can find in-person assistance. District offices are open Monday through Friday, from 8:30 AM to 5 PM Taxpayers are encouraged to schedule an appointment in advance and bring their Social Security cards and a valid photo ID.
Taxpayers can check the status of their refunds online by selecting the Where's My Income Tax Refund? link on the Department's homepage, or by calling 1-888-PATAXES. Taxpayers will be prompted to provide their Social Security number and requested refund amount to obtain the current status.
Use Free Options to File Your State Tax Return, Take Advantage of Credits
Taxpayers are encouraged to visit the Department of Revenue’s website to access free options for filing their PA Personal Income Tax Return (PA-40). One option for the PA-40 is myPATH, the Department’s state-only online filing tool. Taxpayers do not need to create a username or password through myPATH to file the PA-40.
Direct File is also a new option available this tax season for nearly 2.1 million Pennsylvania taxpayers. This free tool allows eligible taxpayers to file both their federal and state personal income tax returns through a quick and secure process. The Department of Revenue partnered with the IRS to make Direct File available in Pennsylvania this tax season.
The Department of Revenue is also encouraging Pennsylvanians to take advantage of credits they may be eligible for this tax season:
- Child and Dependent Care Enhancement Tax Credit – available to ease child and dependent care costs for working families in Pennsylvania
- Tax Forgiveness (Special Poverty) – retired and low-income Pennsylvanians may reduce all or part of their Pennsylvania personal income tax liability
As a reminder, all taxpayers who received more than $33 in total gross taxable income in calendar year 2024 must file a Pennsylvania personal income tax return by midnight, Tuesday, April 15, 2025.
Spanish Resources for Filing
myPATH also provides an option for Spanish-speaking Pennsylvania taxpayers to file the PA Personal Income Tax Return (PA-40). An informational video in Spanish can be found on myPATH with step-by-step instructions on how to file a PA-40 as part of its Revenue411 video series.