For Participants
Participant Helplines
| Resource | Contact Information | Description |
|---|---|---|
| Long-Term Care Helpline | 1-800-753-8827 | Hotline number for consumers and family members. For further information about long-term care in Pennsylvania, please visit the Long-Term Services page. |
| OLTL Participant Helpline | 1-800-757-5042 | Enrolled OLTL participants can call with any concerns regarding their services. |
| Community HealthChoices (CHC) Helpline | 1-844-824-3655 | Hours: Monday-Friday, 9 a.m.-12 p.m., 1-4p.m. Contact information for those interested in applying for home and community-based services. |
| PA Independent Enrollment Broker (IEB) | 1-877-550-4227 TTY: 1-877-824-9346 | Provides enrollment services for applicants with physical disabilities applying for the OBRA Waiver, CHC Waiver, Living Independence for the Elderly (LIFE) Program, and the Act 150 Program. |
| Nursing Home Transition (NHT) Helpline | 1-800-833-5196 | Hours: Monday-Friday, 8 a.m.-4 p.m. Contact information for individuals experiencing difficulty or needing assistance with the NHT process. |
Additional Participant Contacts
| Resource | Contact Information | Description |
|---|---|---|
| CHC Managed Care Organizations (MCOs) | Find Your MCO | MCOs provide CHC coverage to participants. |
| CHC Resource Email Account | RA-PWCHC@pa.gov | Email the Office of Long-Term Living (OLTL) with your questions regarding the CHC program. |
| Living Independence for the Elderly (LIFE) Resource Email Accounty | RA-PWLIFE@pa.gov | Email the Office of Long-Term Living (OLTL) with your questions regarding the LIFE program. |
| Long-Term Care Ombudsman | 717-783-8975 | The Long-Term Care Ombudsman Program is designed to support and empower consumers by resolving individual complaints involving long-term care service while working to improve and enhance the long-term living system for the residents and their families. |
For Providers
Provider Helplines
| Resource | Contact Information | Description |
|---|---|---|
| Adult Residential Licensing Operator Support Hotline | 1-866-503-3926 | Hours: Monday-Friday, 9 a.m.-4 p.m. Hotline number for personal care home operators. Calls to the Hotline may be anonymous and will not result in unannounced licensing inspections. |
| Provider Enrollment Helpline | 1-800-932-0939 Option 1: Enrollment Option 2: Billing & Claims Option 3: Nursing Home Transition | Hours: Monday-Friday; 9 a.m.-12 p.m., 1-4 p.m. Helpline open to fee for service providers with questions related to Long-Term care service provision and OLTL waivers, e.g., enrollment, billing, etc. Please note: When inquiring about provider-specific questions, have the provider name and PROMISe™ number available. Email: RA-HCBSENPROV@pa.gov |
| Provider Operations Helpline | 1-800-932-0939 Option 1: Enrollment Option 2: Billing & Claims Option 3: Nursing Home Transition | Hours: Monday-Friday; 9 a.m.-12 p.m., 1-4 p.m. Helpline open to fee for service providers with questions related to Long-Term care service provision and OLTL waivers, e.g., enrollment, billing, etc. Please note: When inquiring about provider-specific questions, have the provider name and PROMISe™ number available. Email: RA-PROVIDEROPERATION@pa.gov |