​Operational Excellence (OpEx)

We work closely with different DOH programs to report results. Key performance metrics are published in the Governor’s Executive Budget Book for transparency and accountability.

Directs the Department's efforts to achieve and maintain accreditation through the Public Health Accreditation Board (PHAB); this initiative involves coordinating multiple work groups and work streams to demonstrate how the Department's work aligns with national standards and measures for delivering data-driven, evidence-based public health services to the public.

 Working through the Healthy Pennsylvania Partnership, the Health Plans Development unit directs the development, review, and implementation of health plans, including the State Health Assessment (SHA) and the State Health Improvement Plan (SHIP), in conjunction with local, regional, state, and/or federal health planning, as well as other bureaus and offices across the Department of Health. Develops proposed strategies for the implementation of the SHIP and implements the plan where direct responsibility is held and promotes its implementation by others, including coordination with state government and non-governmental agencies.

Assists with facilitation of the department's Workforce Development Plan in conjunction with Human Resources and the Deputy Secretary of Administration, to ensure accreditation standards are understood and followed.

Directs the department's strategic plan, and its process, including managing aspects of stakeholder engagement; assessment; goal, objective, key performance metrics, and vision and mission setting; development of strategies and action plans; writing; publishing; and ongoing monitoring of the Plan in the Performance Management System.

Directs the department's health equity efforts to provide leadership to increase public awareness of health disparities in Pennsylvania; advocate for the development of programs to address health disparities; work with policy makers, insurers, health care providers and communities to implement policies and programs that result in a measurable and sustained improvement in health status of underserved and disparate populations; collaborate with state agencies, academic institutions, community based organizations, health partners, providers and others in the public and private sectors to eliminate health disparities in Pennsylvania.