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of the Commonwealth of Pennsylvania

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    eVitals Instructions for Facility Administrators

    Step 1 – Complete your facility registration. (REQUIRED) ​

    1. Complete the eVitals Facility Registration Form. This form asks for points of contact who will be responsible for onboarding and managing all your facility's birth and/or death users. This form only needs to be completed once per organization, unless you need to make a change to a previous submission.
    2. See the eVitals Guide on Organization Registration for a Keystone ID Business Account for step-by-step instructions. If you encounter an error when registering your organization, it may mean that your organization is already registered. Please email ra-dhevitalsfahelp@pa.gov for assistance and continue with the next task.

    View the list of facilities registered with Keystone Key.

    Step 2 – Attend an eVitals Facility Administrator live webinar (REQUIRED Training for Facility or Deputy Facility Administrators).

    Each organization must have a Facility Administrator and this person MUST be one of the contacts provided in Step 1.  If contacts for the facility need to be modified, an authorized person from your organization must submit the eVitals Facility Contact Update Form.

    All new eVitals Facility Administrators and Deputy Facility Administrators are required to enroll in and complete eVitals Facility Administrator training before access to the system will be granted.

    You need register for a TRAIN PA account in order to enroll in training. See Creating a TRAIN PA Account for assistance on setting up your account.

    Once on TRAIN PA, register for the course titled “PA-BHSR: eVitals (Stakeholders) Facility Administrators Training.”

    Step 3 – Not required for Facility Administrators

    Step 4 – Register a Keystone ID with eVitals.

    A Keystone ID is a universal ID issued by the Commonwealth that is used as your user credentials for multiple Commonwealth applications.

    After you have completed the training requirements listed above, perform one of the following actions.

    If you already have a Keystone ID, refer to the eVitals Guide for Business Partners – Register Your Existing Keystone ID to associate your Keystone ID with the eVitals application.

    If you do not have a Keystone ID yet, refer to eVitals Guide for Business Partners – Register for a Keystone ID.  This guide will assist you in creating a Keystone ID and associating your Keystone ID with the eVitals application.

    Step 5 – Request eVitals Access.

    Once you have registered and received your Keystone ID you need to request access to eVitals.

    Register for an eVitals account by following the instructions eVitals Guide for Business Partners – Request eVitals Access.

    For the Primary Facility Administrator, DOH will confirm you are listed as a contact for your facility, confirm your training, and approve your access.  All Deputy Facility Admins will need to be approved by the Primary Facility Admin.

    Questions? View the onboarding FAQs

    For concerns or issues, please use the below links to send your request to the proper team. 

    Please be sure to include your facility name and Keystone Key ID (b- account or CWOPA). Please do not send multiple emails for the same issue!

    For FACILITY ADMINISTRATORS Only:

    We are holding Live Support Sessions through Train PA. Register for the appropriate session.

    For Users:

    If have log-in questions, contact your facility administrator.

    If you have case-level questions, refer to the user training guides in under the “Resources” tab in the reporting classes inon these Train PA courses:

    For the Stakeholder Hotline, call 800-323-9613. Due to the extremely high volume of calls, know that the wait times for the Stakeholder hotline are very long.